1. Address Change:
Any changes to the recipient address will be pleased to be freed from the price if requested before 48hrs of the particular delivery. Changes then won't be pleased, and the order wouldn't be canceled. Change of address wouldn't be attainable for a product from the gift section once dispatched.
2. Order Change:
Any changes to the order would be pleased with financial changes if requested before 48hrs of the particular delivery. Changes then won't be pleased, and the order wouldn't be canceled. Cancellation charges of 50% are applicable on all cancellation requests.
3. Delivery Product:
The flower arrangements can't be sure to be precise replicas of those shown on web site owing to totally different vendors & different season constraints. Though the number of products is equivalent if substitutions are due to the product's inaccessibility, these substitutions are equal or of higher quality. Amendment of the color of flowers because of non-accessibility shall additionally be thought about underneath this condition. Also, the icing and style of the cake could vary from the image relying upon native accessibility.
4. Broken deliveries:
We will cater to any reports of broken products/ flowers on an equivalent day of delivery solely, i.e., within 24 hours of delivery.
5. Rules for delivery:
a) Delivery is created as per the delivery directions. e.g., suppose delivery directions state that the merchandise should be delivered solely to the recipient. In that case, it'll not be to anyone else and shall be thought-about delivered if the recipient isn't obtainable. If the recipient does not settle for the delivery, we tend to contemplate the order to be delivered.
b) Flower Alley can try delivery of your gifts on just one occasion. If the delivery isn't canceled throughout the attempt, the client shall still be charged for the order, and no redelivery is attainable. We are going to contemplate the order dead within the below cases:
1. Wrong shipping/delivery address.
2. Recipient not obtainable.
3. Premises fastened.
4. Wrong landlines / Mobile range or Extension range which can render us unable to succeed in the recipient for the delivery.
5. Recipient refusing to accept the delivery.
6. Delivered the merchandise at the Gate/ Reception/ Neighbor.