Term Conditions Page

Customers,

Welcome to Flower Alley!

These Terms and Conditions govern your use of InOcean Corals Pvt Ltd (InOcean) and the services provided by it. InOcean owns and operates “Flower Alley” brand and its website and mobile apps. InOcean provides its services subject to the following terms, conditions, and provisions. By accessing, viewing, or using this website, www.floweralley.in, and the websites as mentioned in the Terms Of Use, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.

InOcean reserves the right to amend/modify these Terms and Conditions at any time.

Your participation as a customer in this service will constitute acceptance of this agreement.


1. Who is Flower Alley.com

Flower Alley.com is a website owned and maintained by “InOcean Corals Pvt Ltd” registered with the government of India.

A site designed and curated for women of today!

Its primary service is to provide fresh flower and accessories delivery on order.

This page contains all terms and conditions that stand for all orders placed on this website.

2. Products and Pricing: 

All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

InOcean reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from InOcean’s suppliers, InOcean shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and InOcean cancels your order, we will refund the amount.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

The message on the complimentary message card, which is provided by Flower Alley, can either be printed or hand written, depending on where the delivery is scheduled for.

3. Delivery and Delivery Timings:

For all same-day orders, orders were created before 6 pm on the same day. Orders placed after 6 pm will be delivered latest by next day. We will try to confirm every order over phone for verification and delivery timings.

Our standard delivery timings are between 9:00 AM to 9:00 PM on all days. Customers may ask for specific timings for delivery or with the special instructions for delivery, at the time of payment in the payment form. We are going to strive our greatest to honor the customer's request. However, we cannot commit 100% accuracy. 

While we will attempt to provide delivery within the committed timing, however in case of special circumstances like extreme atmospheric conditions, riots, strikes, elections, bandhs and during busy seasons / days such as Valentine Day, special days such as Father’s day, Mother’s day, Rakhi, New Year Eve, etc., we can commit timely delivery. 

We do not deliver to public places such as airports, bus stands, metro and railway stations and any other public places which do not have any identification of the recipient’s location.

Order once accepted and paid for can not be cancelled. 

4. Discounts:

The PLZ team decides all the discounts, and none of the discounts and offers can be clubbed with another concurrent offer.

5. Address Change:

Any changes to the recipient address after an order is confirmed may attract “changes-charge” and may also alter delivery timings. These will be treated as fresh orders. 

6. Order Change:

Any changes to the order would be allowed if requested before 48hrs of the particular delivery with appropriate monetary adjustment for differential payment by the customer for value higher than original product.

7. Delivery Product:

The flower arrangements can't be precise replicas of those shown on website or app owing to complexity of the products and its natural manifestations. Sometimes quality (freshness, availability) may determine the substitution of same value of flowers. PLZ takes all measures to inform the consumers of these changes much prior to preparation of the product and any suitable adjustments required to the price of the product.

8. Damage during deliveries:

Any product delivered in bad condition due to defect at the vendor end or during transit, would be replaced on the same day latest within 24 hours in case of late evening deliveries. The recipient must report the damage to the delivered product promptly and must be supported with substantial proof of damage caused by our vendor or delivery executive. 

9. Rules for delivery:

a) Delivery will be made as per the delivery instructions.

b) Delivery attempt will be made once only. In case the specific recipient is not available, an attempt will be made to contact the specified recipient but in case of non availability / delay in contacting the recipient, the delivery will be made at the given address in the most secured manner possible at the address. This will be considered as order delivered as we can not re-attempt to deliver the order at a later time or date in these situations.

c) In case the delivery address is not traceable inspite of the best efforts, the delivery executive will contact with the recipient and sender (in that order) and deliver to the nearest alternate location instructed by the recipient / sender (subject to maximum walking distance within 200 meters from the original location). 

b) The order will be treated as non-refundable in the below cases:

1. Wrong shipping/delivery address.

2. Recipient not reachable.

3. Premises locked.

4. Wrong landlines / Mobile range or Extension range which can render us unable to contact the recipient for the delivery.

5. Recipient refusing to accept the delivery.

6. Delivered the order at the Gate/ Reception/ Neighbor as per local rules/ policy and instructions by security.

10. Substitution Policy

In case of temporary, local accessibility problems or freshness or availability, substitutions of flowers or containers are necessary, our experienced team will substitute the selected products / flowers with the similar theme products of equal or higher value at the sole discretion of Flower Alley management. We will try our best to take confirmations from the customers in such cases.

11. Rules for Duplicate Orders:

Duplicate orders will be refunded if reported within 24 hrs.

12. Fraudulent Customers / In-appropriate orders

If any customer intentionally places an order with wrong address, unethical message, or to a recipient to hurt their feelings or tease them or to unknown recipients with the intent to cause emotional impact to them, odd delivery timing or any other in-appropriate behavior with the vendor or delivery executive, we reserve the right to reject the order and ban the customer without being answerable to anyone. We may also report such cases to legal authorities.


13. Flower Alley may amend its Terms & Conditions from time to time. These terms shall be governed by the prevalent laws of India. Disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the court of Mumbai.

14. These Terms and Conditions, along with Flower Alley cancellation and refund policy, Privacy Policy, Disclaimer, and alternative rules and policies denote on the positioning, which are herewith incorporated as if set forth fully in these Terms and Conditions, constitute the whole agreement between you and Flower Alley with respect to your use of and material available on the site and they supersede all prior or contemporaneous communications and proposals between you and Flower Alley with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

15. We would like to send Updates/ Offers/ Promotions to you and request your consent. We would like to send Marketing Offers and Events to You (or) to our registered customers


16. You understand and agree that Flower Alley can send transactional and promotional SMS messages on your registered phone number.

17. You understand and agree that Flower Alley can send transactional and promotional Email messages on your registered email.

18. You understand and agree that Flower Alley can send transactional and promotional messages via WhatsApp on my registered phone number

19. Flower Alley’s objective is to provide the best service and quality products, and to ensure the same, Flower Alley might contact the receiver seeking the feedback.

If you have any questions/comments about our Terms & Conditions, please email us at [email protected]